FAQ

Where Can I Buy UltraComfort products in my area?

Click here to Find A Dealer. You can search for dealers using a specific zip code, by city and state, or by a name search, if you know the company name but aren’t sure where they are located. The Find a Dealer feature will provide you with a list of 10 dealers closest to your zip code or city/state search.

What is the difference between a two-position and a three-position power lift and recline chair?

With a two-position lift chair, when the chair is reclining and the footrest is going up, the angle between the backrest and the seat does not change. With a three-position lift chair, when the chair is reclining and the footrest is going up, the backrest reclines back farther, opening the angle between the backrest and the seat. The chair can recline more fully into a “sleeper” or “napper” position.

Some of your chairs have a “split chaise pad” while others are described as having a “full chaise pad.” What is the difference?

A “split chaise pad” means there is a gap between the front edge of the seat and the footrest. The gap is covered with a piece of fabric called an apron. A “full chaise pad” means there is one continuous piece of seat foam covered in fabric from the very back of the seat all the way through to the front end of the footrest, providing more support and comfort for the legs when the footrest is raised.

My hand control has buttons labeled TC, TV and ZG. What does that mean?

This means your chair is equipped with the unique AutoDrive™ hand control for our patented StellarComfort Zero-Gravity power lift and recline chairs. These chairs feature factory programmed buttons for three positions: the Total Comfort (TC) position for upright relaxation that relieves lower back pressure; a pre-programmed TV Watching position; and the Zero-Gravity position. With the TV Watching position, the footrest raises up and the backrest reclines very slightly, so that your back, neck and head are properly aligned to watch TV comfortably. With the Zero-Gravity position, the chair moves your body into the Zero-Gravity position to help relieve stress throughout your entire body.

The Owner’s Manual says my chair goes into the Trendelenburg position. My doctor recommends this position for me to help improve the circulation in my legs. How do I get to the Trendelenburg position?

UltraComfort’s patented StellarComfort chairs move into the Trendelenburg position. It is very easy to get to. First, use the ZG button to move to the Zero-Gravity position. Once the chair has moved to that position, then use the Back button to move the backrest down towards the floor. When the backrest stops moving, the chair is in the Trendelenburg position. Make sure you consult with your physician regarding using the Trendelenburg position.